Frequently Asked Questions

Question 1. Is the sticker of custom jewelry box easily fall off?
Answer: The sticker of this jewelry box is matched by high temperature treatment, which is very solid, and it will basically not fall off under normal use.

Question 2. Why is the shipping cost different for buying one product versus buying multiple products?
Answer: Because the weight of multiple products increases, the corresponding freight will also increase.

Question 3. What happens if I forget to note the custom information after paying for the order?
Answer: First of all, we will get in touch with you. If we cannot get in touch with you, your order will not be able to be produced because there is no customized information, so the order will be put on hold.

Question 4. How long will it take to receive the order after payment?
Answer: Under normal circumstances, our customization cycle is to complete customization and delivery within three days. Time required for transportation to various countries: Israel takes about 20 days; North American countries take 15 to 20 days; European countries take 10 to 18 days; Middle East countries take 20 to 25 days; Asian countries take about 15 days. Whether the customized information you have left is sufficient and accurate will affect the time of our customization. If you want to ship quickly, please note the detailed customized information and contact customer service in time

Regarding logistics disputes and product quality disputes

1. Customized products cannot be changed after production. So please make sure the information you provide is accurate, if the error is caused by inaccurate information you provide, we cannot replace it for free.
2. If the order is lost or damaged due to logistics, please notify our customer service and we will support re-delivery.
3. If you are very satisfied after receiving the order, please give us a good review, your evaluation is very important to us and other buyers.